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Not for UK residents: Online play at 1Red is closed to anyone living in the United Kingdom. The UK appears on the excluded list in 1Red's Terms and Conditions and KYC Policy: UK residents cannot create or use an account, and connecting through a VPN or other location-hiding tool is a breach of the rules.

Get help from 1Red online: chat, email and complaints

Online help at 1Red comes through live chat (24/7, round button bottom right of 1red.com) and [email protected], for players in eligible countries. It cannot provide access for UK residents.

Online help channels

ChannelWhereWhen
Live chat1red.com, bottom right24/7
Email[email protected]Any time

Technical problems

Describe the device and browser, the game and the time; a screenshot helps. Clearing the cache or switching browser often fixes loading problems. For disputed outcomes, the game server log applies.

Account and data requests

By email to [email protected]: self-exclusion (from the registered address only), closing the account, changing personal details or login email, and data requests.

Account holders outside the UK.

Go to 1Red

Formal complaints

Subject «Complaint», with your name, phone, a detailed description and dates. Receipt confirmed within 24 hours; written, reasoned decision within 8 weeks, in English.

Phishing and fake agents

1Red never emails or messages you asking for a password, code or release fee, and never offers UK residents access. Report such contacts to [email protected]. See also About, FAQ, Payments, Sign up, App, Healthy play.

Help FAQ

Is help available at night?

Yes, live chat runs 24/7.

Can support give UK residents access?

No.

Eligible countries only.

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